PE Ledger

P.E.I. businesses wrestle with overall Rogers outage

PEI

Key takeaways: 

  • The nationwide problem left businesses and consumers seeking alternate payment methods.
  • Joe Sawler states the outage illustrates how weak technology can be.

Joe Sawlor reasoned it would be a long day at work when he realized at 7 a.m. that the debit machine at his Charlottetown automotive store wasn’t functioning.

It turns out it wasn’t only him.

The dreaded beeps of declined debit transactions could be heard in businesses across Canada on Friday due to an extended outage at the Rogers network.

The outage started sometime early Friday morning, and as of 8 p.m., AT had not been resolved — and the firm didn’t have an estimate as to when a fix might be anticipated.

“It gets to light how weak our system is and how we are reliant on technology,” stated Sawler, owner of JustJoes Automotive Repair.

It meant most clients had to pay with good old-fashioned money, a credit card, a handshake, and a commitment.

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Joe Sawlor reasoned it would be a long day at work when he realized at 7 a.m. that the debit machine at his Charlottetown automotive store wasn’t functioning. It turns out it wasn’t only him

‘It does hurt’

“At this point, we’re kind of taking a risk whether it’s, we turn the client away, or we do the work and hope to get paid when the system’s back,” Sawlor stated.

The outage had a big hit on businesses such as the Chip Shack on the Charlottetown waterfront.

“As a small business, I would like debit, of course, because the fees are so low,” stated owner Caron Prins. “It is too poor the banks in Canada; the prices are so large for credit card transactions. It does hurt small businesses.”

There were signs up at many businesses saying money or credit card only. Some, like 5th Wave Espresso and Tea Bar in Charlottetown, saw other ways to accept payment.

“We’re fortunate that we have a P.O.S. system that can send a payment link to our clients, so we have had some this morning just take the airdrop link or the email and pay it digitally online,” stated owner Laura Noel.

Source – CBC News

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